FAQS

1.ARE WE ABLE TO DO ACTIVITIES WITH CHILDREN?


Yes, you are, small children are allowed (no younger than 6 years old). It is important to note that a responsible parent or guardian will have to take full responsibility for assuring that the child is under constant supervision.

2.WHAT IS THE MINIMUM AGE FOR ACTIVITIES?


6 years old.

3.ARE YOUR EXPEDITIONS SUITED FOR EVERYONE?


This expedition could represent overexertion for persons with disabilities and/or future mothers. Persons under the influence of alcohol or toxic substances are prohibited from participating.

4.WHAT IS THE MAXIMUM WEIGHT FOR THE ACTIVITIES? (ZIP-LINE, RAPPEL AND KAYAK)


267lbs. or 120kg.

5.WHAT IS THE DIFFERENCE BETWEEN THE EXPEDITIONS COBA MAYA ENCOUNTER AND COBA MAYA VILLAGE?


In NativePark Pac Chen (Mayan Encounter), besides the visit to the archaeological site of Coba, there are also adventure activities; while NativePark Chimuch (Mayan Village) is characterized by being 100% cultural about the way of life, customs and traditions of the Mayas, interacting with some of the families of the area without leaving aside the activity of swimming in a cenote.

6.HOW LONG DO WE STAY AT THE ARCHAEOLOGICAL SITES OF TULUM, COBA AND EK-BALAM?


01:45´ approximately

7.HOW SHOULD ONE DRESS AND WHAT ITEMS SHOULD ONE BRING TO THE EXPEDITION?


We recommend comfortable clothing with a bathing suit on underneath, an additional set of dry clothes, a long sleeve t-shirt, please only bring biodegradable suntan lotion and mosquito repellent. Note: to avoid the pollution of our cenotes, we kindly ask you to not use any suntan lotion or mosquito repellent until advised by our guide.

8.WHAT KIND OF FOOD DO YOU OFFER IN THE EXPEDITIONS? IS THERE A VEGGIE OPTION?


We offer a typical regional buffet, although there is not a special menu designed for vegetarian, we do have vegetable soup, potato patties, salad, rice, beans, and fruit of the season.

9.WHAT IS THE HEIGHT AND DISTANCE OF THE ZIP-LINES?


The height of the zip-lines varies between 6 meters to 25 meters. The distance of the zip-lines varies between 60 meters to 210 meters.

10.WHAT IS THE HEIGHT OF THE RAPPEL LINES?


The height of the rappel lines varies 8 meters to 25 meters.

11.DO WE NEED TO BRING SOME MONEY WITH US?


It is highly recommended to carry cash or credit card, because in all our expeditions there are photo service, wich are available for sale at the end of the activities, there are also selling handcrafts and "souvenirs" in general, and of course, if it is considered such a good service, you can give tips to the guide or/and the staff.

12.IF IT RAINS DO YOU CANCEL THE EXPEDITIONS?


No, our expeditions ca be perfomed even if it rains. In this case rain is a great advantage since it makes the expedition more exciting and memorable, for your security we do avoid using zip-line and rappel when there is thunderstorms along with the rain.

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