• All cancellations will be charged a 6% cancellation fee of the total amount.
  • Cancellations should be carried out at least two days before the date of your booked tour.
  • Cancellations made less than 48 hours prior to a booked tour will incur an additional fee of $20 USD.
  • A reimbursement to your credit/debit card will occur after 15 – 20 days from the date of request.
  • There will be no refund on unused tickets or cancellations made on the same day of a tour.
  • In case of a no-show on the day of the tour, a refund of the total amount (minus the 6% handling fee) will be made ONLY upon receipt of a medical certificate justifying the no-show.
  • Change of the date of the tour can be done within 48 hours prior to the tour date.
  • All cancellations or change of dates can be done by phone or email.

Call Us! 1-877-437-4990 (Toll Free from USA) 1-877-432-1569 (Toll Free from Canada and, the rest of the World) 01-800-GO NATIVE [4662 8483] (Toll Free from Mexico) +52 (984) 803-9999 (Local Playa del Carmen) E-mail Alltournative reserves the right to change or cancel a tour due to causes that are out of our control, always keeping in mind that the safety of our passengers is our main priority. Prices are subject to change without prior notice. In Alltournative is a pleasure to serve you!

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